Standard Support Subscription

The Standard subscription offers a response within the next business day. It’s meant for small companies or companies that use VyOS in non-critical production roles, but it’s also well-suited for companies that have VyOS specialists on-site and just want advice from the developers once in a while.

Support channels
Annual	$ 2000
3 Years commitment-10%	$ 1800 / y
5 Years commitment-20%	$ 1600 / y
Deployments	Single instance
Support portal
Email
Meetings (Zoom, Google Meets, MS Teams)
Chat
Phone
Technical Account Manager
Access to updates and source code
ISO image & source code
Priority bugfixes
Access to images for virtualization platforms
Generic KVM
Hyper-V
VMware OVA
Nutanix AHV
Proxmox VE (Cloud-Init)
OpenStack (Cloud-Init)
Access to images for bare metal platforms
SuperMicro
DellEMC
Lanner
SLA Coverage
Severity 1 / Reaction time	Next Business Day
Severity 2 / Reaction time	Next Business Day
Severity 3 / Reaction time	72 Hours
Severity 4 / Reaction time	72 Hours
Tickets	10
Special conditions	Retail, Partner

Is this subscription for me?

If you’re seeking reliable support for your network operations without the need for urgent issue resolution, our Standard Support subscription offers the ideal stepping stone. Designed to cater to the essentials of networking, this tier provides a solid foundation for maintaining a stable and functional network environment.

Talk to Sales

What’s included in support

Technical Support

Assistance with troubleshooting and resolving issues related to VyOS performance. This support may be available through various channels, such as phone, email, or a support portal.
Service Level Agreements (SLAs)

For enterprise customers, service level agreements may be provided, outlining the VyOS Team commitment to certain levels of performance, uptime, and response times.
Subscription Support

Assistance with subscription inquiries, activation, and management of subscriptions for the VyOS.
Bug Reporting and Feature Requests

Report bugs or request new features to be considered in future updates, and releases.
Compatibility and Integration Assistance

Guidance on integrating VyOS with various hardware and software components within the network.
Remote assistance

Proactively identify and address issues in the network via remote access/control sessions.
Software Updates and Patches

Access to regular software updates, releases, bug fixes, and security patches to ensure VyOS remains up-to-date and secure.

Need assistance with with your specific needs?

Our team can help you tailor the solution to your use case.

Talk to Expert

Resources

Here are some resources to help you learn more about VyOS, keep up with the development, and participate in it.

Still have a question?

Standard Support Subscription

Support channels
Annual	$ 2000
3 Years commitment-10%	$ 1800 / y
5 Years commitment-20%	$ 1600 / y
Deployments	Single instance
Support portal
Email
Meetings (Zoom, Google Meets, MS Teams)
Chat
Phone
Technical Account Manager
Access to updates and source code
ISO image & source code
Priority bugfixes
Access to images for virtualization platforms
Generic KVM
Hyper-V
VMware OVA
Nutanix AHV
Proxmox VE (Cloud-Init)
OpenStack (Cloud-Init)
Access to images for bare metal platforms
SuperMicro
DellEMC
Lanner
SLA Coverage
Severity 1 / Reaction time	Next Business Day
Severity 2 / Reaction time	Next Business Day
Severity 3 / Reaction time	72 Hours
Severity 4 / Reaction time	72 Hours
Tickets	10
Special conditions	Retail, Partner

Is this subscription for me?

Talk to Sales

What’s included in support

Technical Support

Assistance with troubleshooting and resolving issues related to VyOS performance. This support may be available through various channels, such as phone, email, or a support portal.
Service Level Agreements (SLAs)

For enterprise customers, service level agreements may be provided, outlining the VyOS Team commitment to certain levels of performance, uptime, and response times.
Subscription Support

Assistance with subscription inquiries, activation, and management of subscriptions for the VyOS.
Bug Reporting and Feature Requests

Report bugs or request new features to be considered in future updates, and releases.
Compatibility and Integration Assistance

Guidance on integrating VyOS with various hardware and software components within the network.
Remote assistance

Proactively identify and address issues in the network via remote access/control sessions.
Software Updates and Patches

Access to regular software updates, releases, bug fixes, and security patches to ensure VyOS remains up-to-date and secure.

Need assistance with with your specific needs?

Our team can help you tailor the solution to your use case.

Talk to Expert

Resources

Here are some resources to help you learn more about VyOS, keep up with the development, and participate in it.

Standard Support Subscription

Support channels

Access to updates and source code

Access to images for virtualization platforms

Access to images for bare metal platforms

SLA Coverage

Is this subscription for me?

What’s included in support

Technical Support

Service Level Agreements (SLAs)

Subscription Support

Bug Reporting and Feature Requests

Compatibility and Integration Assistance

Remote assistance

Software Updates and Patches

Need assistance with with your specific needs?

Resources

Still have a question?

Standard Support Subscription

Support channels

Access to updates and source code

Access to images for virtualization platforms

Access to images for bare metal platforms

SLA Coverage

Is this subscription for me?

What’s included in support

Technical Support

Service Level Agreements (SLAs)

Subscription Support

Bug Reporting and Feature Requests

Compatibility and Integration Assistance

Remote assistance

Software Updates and Patches

Need assistance with with your specific needs?

Resources

Still have a question?